{"id":23137,"date":"2025-03-08T10:05:20","date_gmt":"2025-03-08T15:05:20","guid":{"rendered":"https:\/\/dev.myovo.ca\/?page_id=23137"},"modified":"2025-03-08T10:05:20","modified_gmt":"2025-03-08T15:05:20","slug":"politique-de-retour-et-de-remboursement","status":"publish","type":"page","link":"https:\/\/myovo.net\/fr\/politique-de-retour-et-de-remboursement\/","title":{"rendered":"Politique de retour et de remboursement"},"content":{"rendered":"<h3 data-start=\"42\" data-end=\"58\"><strong data-start=\"46\" data-end=\"56\">Aper\u00e7u<\/strong><\/h3>\n<p data-start=\"60\" data-end=\"257\">Notre politique de remboursement et de retour est valable <strong data-start=\"118\" data-end=\"130\">30 jours<\/strong>. Si <strong data-start=\"135\" data-end=\"147\">30 jours<\/strong> se sont \u00e9coul\u00e9s depuis votre achat, nous ne pouvons pas vous offrir un remboursement complet ou un \u00e9change.<\/p>\n<p data-start=\"259\" data-end=\"430\">Pour \u00eatre \u00e9ligible \u00e0 un retour, votre article doit \u00eatre <strong data-start=\"315\" data-end=\"328\">inutilis\u00e9<\/strong> et dans le m\u00eame \u00e9tat que vous l\u2019avez re\u00e7u. Il doit \u00e9galement \u00eatre dans son <strong data-start=\"404\" data-end=\"427\">emballage d\u2019origine<\/strong>.<\/p>\n<p data-start=\"432\" data-end=\"511\">Pour finaliser votre retour, nous exigeons un <strong data-start=\"478\" data-end=\"508\">re\u00e7u ou une preuve d\u2019achat<\/strong>.<\/p>\n<h3 data-start=\"513\" data-end=\"586\"><strong data-start=\"517\" data-end=\"584\">Situations o\u00f9 seuls des remboursements partiels sont accord\u00e9s :<\/strong><\/h3>\n<ul data-start=\"587\" data-end=\"817\">\n<li data-start=\"587\" data-end=\"750\">Tout article qui <strong data-start=\"606\" data-end=\"643\">n\u2019est pas dans son \u00e9tat d\u2019origine<\/strong>, est <strong data-start=\"649\" data-end=\"662\">endommag\u00e9<\/strong> ou pr\u00e9sente des <strong data-start=\"679\" data-end=\"700\">pi\u00e8ces manquantes<\/strong> pour des raisons ind\u00e9pendantes de notre erreur.<\/li>\n<li data-start=\"751\" data-end=\"817\">Tout article retourn\u00e9 <strong data-start=\"775\" data-end=\"814\">plus de 30 jours apr\u00e8s la livraison<\/strong>.<\/li>\n<\/ul>\n<hr data-start=\"819\" data-end=\"822\" \/>\n<h3 data-start=\"824\" data-end=\"848\"><strong data-start=\"828\" data-end=\"846\">Remboursements<\/strong><\/h3>\n<p data-start=\"850\" data-end=\"1082\">Une fois votre retour re\u00e7u et inspect\u00e9, nous vous enverrons un <strong data-start=\"913\" data-end=\"923\">e-mail<\/strong> pour vous informer que nous avons bien re\u00e7u votre article retourn\u00e9. Nous vous informerons \u00e9galement de <strong data-start=\"1027\" data-end=\"1056\">l\u2019approbation ou du refus<\/strong> de votre remboursement.<\/p>\n<p data-start=\"1084\" data-end=\"1268\">Si votre remboursement est approuv\u00e9, il sera trait\u00e9 automatiquement et un <strong data-start=\"1158\" data-end=\"1168\">cr\u00e9dit<\/strong> sera appliqu\u00e9 \u00e0 votre carte de cr\u00e9dit ou \u00e0 votre mode de paiement initial, dans un certain d\u00e9lai.<\/p>\n<hr data-start=\"1270\" data-end=\"1273\" \/>\n<h3 data-start=\"1275\" data-end=\"1322\"><strong data-start=\"1279\" data-end=\"1320\">Remboursements en retard ou manquants<\/strong><\/h3>\n<p data-start=\"1324\" data-end=\"1378\">Si vous n\u2019avez pas encore re\u00e7u votre remboursement :<\/p>\n<ol data-start=\"1379\" data-end=\"1713\">\n<li data-start=\"1379\" data-end=\"1427\">V\u00e9rifiez d\u2019abord votre <strong data-start=\"1405\" data-end=\"1424\">compte bancaire<\/strong>.<\/li>\n<li data-start=\"1428\" data-end=\"1588\">Contactez ensuite votre <strong data-start=\"1455\" data-end=\"1487\">compagnie de carte de cr\u00e9dit<\/strong>, car il peut s\u2019\u00e9couler un certain temps avant que le remboursement ne soit officiellement affich\u00e9.<\/li>\n<li data-start=\"1589\" data-end=\"1713\">Enfin, contactez votre <strong data-start=\"1615\" data-end=\"1625\">banque<\/strong>, car il y a souvent un d\u00e9lai de traitement avant qu\u2019un remboursement ne soit visible.<\/li>\n<\/ol>\n<p data-start=\"1715\" data-end=\"1867\">Si vous avez effectu\u00e9 toutes ces d\u00e9marches et que vous <strong data-start=\"1770\" data-end=\"1818\">n\u2019avez toujours pas re\u00e7u votre remboursement<\/strong>, veuillez nous contacter \u00e0 <strong data-start=\"1846\" data-end=\"1864\"><a rel=\"noopener\" data-start=\"1848\" data-end=\"1862\">info@myovo.net<\/a><\/strong>.<\/p>\n<hr data-start=\"1869\" data-end=\"1872\" \/>\n<h3 data-start=\"1874\" data-end=\"1892\"><strong data-start=\"1878\" data-end=\"1890\">\u00c9changes<\/strong><\/h3>\n<p data-start=\"1894\" data-end=\"2097\">Nous rempla\u00e7ons uniquement les articles s\u2019ils sont <strong data-start=\"1945\" data-end=\"1973\">d\u00e9fectueux ou endommag\u00e9s<\/strong>. Si vous devez l\u2019\u00e9changer contre le m\u00eame article, envoyez-nous un e-mail \u00e0 <strong data-start=\"2049\" data-end=\"2067\"><a rel=\"noopener\" data-start=\"2051\" data-end=\"2065\">info@myovo.net<\/a><\/strong> et retournez votre article.<\/p>\n<hr data-start=\"2099\" data-end=\"2102\" \/>\n<h3 data-start=\"2104\" data-end=\"2121\"><strong data-start=\"2108\" data-end=\"2119\">Cadeaux<\/strong><\/h3>\n<ul data-start=\"2123\" data-end=\"2599\">\n<li data-start=\"2123\" data-end=\"2367\">Si l\u2019article \u00e9tait <strong data-start=\"2144\" data-end=\"2167\">marqu\u00e9 comme cadeau<\/strong> lors de l\u2019achat et exp\u00e9di\u00e9 directement chez vous, vous recevrez un <strong data-start=\"2235\" data-end=\"2252\">cr\u00e9dit cadeau<\/strong> correspondant \u00e0 la valeur de votre retour. Une fois l\u2019article retourn\u00e9 re\u00e7u, un <strong data-start=\"2333\" data-end=\"2347\">bon cadeau<\/strong> vous sera envoy\u00e9.<\/li>\n<li data-start=\"2368\" data-end=\"2599\">Si l\u2019article <strong data-start=\"2383\" data-end=\"2418\">n\u2019\u00e9tait pas marqu\u00e9 comme cadeau<\/strong> lors de l\u2019achat, ou si le donateur a fait exp\u00e9dier la commande chez lui pour vous l\u2019offrir plus tard, nous enverrons un <strong data-start=\"2539\" data-end=\"2568\">remboursement au donateur<\/strong>, qui sera inform\u00e9 du retour.<\/li>\n<\/ul>\n<hr data-start=\"2601\" data-end=\"2604\" \/>\n<h3 data-start=\"2606\" data-end=\"2638\"><strong data-start=\"2610\" data-end=\"2636\">Exp\u00e9dition des retours<\/strong><\/h3>\n<p data-start=\"2640\" data-end=\"2698\">Pour retourner votre produit, vous devez nous l\u2019envoyer.<\/p>\n<ul data-start=\"2700\" data-end=\"3049\">\n<li data-start=\"2700\" data-end=\"2799\">Vous serez <strong data-start=\"2713\" data-end=\"2728\">responsable<\/strong> du paiement des <strong data-start=\"2745\" data-end=\"2767\">frais d\u2019exp\u00e9dition<\/strong> pour retourner votre article.<\/li>\n<li data-start=\"2800\" data-end=\"2950\">Les frais d\u2019exp\u00e9dition <strong data-start=\"2825\" data-end=\"2854\">ne sont pas remboursables<\/strong>. Si vous recevez un remboursement, les frais de retour seront d\u00e9duits de votre remboursement.<\/li>\n<li data-start=\"2951\" data-end=\"3049\">Selon votre <strong data-start=\"2965\" data-end=\"2986\">lieu de r\u00e9sidence<\/strong>, le d\u00e9lai de r\u00e9ception de votre produit \u00e9chang\u00e9 peut varier.<\/li>\n<\/ul>\n<p data-start=\"3051\" data-end=\"3288\">Si vous retournez un <strong data-start=\"3072\" data-end=\"3100\">article de grande valeur<\/strong>, il est recommand\u00e9 d\u2019utiliser un <strong data-start=\"3134\" data-end=\"3169\">service d\u2019exp\u00e9dition avec suivi<\/strong> ou de souscrire une <strong data-start=\"3190\" data-end=\"3216\">assurance d\u2019exp\u00e9dition<\/strong>. Nous <strong data-start=\"3223\" data-end=\"3246\">ne garantissons pas<\/strong> la r\u00e9ception de votre article retourn\u00e9.<\/p>\n<hr data-start=\"3290\" data-end=\"3293\" \/>\n<h3 data-start=\"3295\" data-end=\"3320\"><strong data-start=\"3299\" data-end=\"3318\">Besoin d\u2019aide ?<\/strong><\/h3>\n<p data-start=\"3322\" data-end=\"3425\" data-is-last-node=\"\" data-is-only-node=\"\">Contactez-nous \u00e0 <strong data-start=\"3339\" data-end=\"3357\"><a rel=\"noopener\" data-start=\"3341\" data-end=\"3355\">info@myovo.net<\/a><\/strong> pour toute question relative aux <strong data-start=\"3391\" data-end=\"3424\">remboursements et aux retours<\/strong>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Aper\u00e7u Notre politique de remboursement et de retour est valable 30 jours. Si 30 jours se sont \u00e9coul\u00e9s depuis votre achat, nous ne pouvons pas vous offrir un remboursement complet ou un \u00e9change. Pour \u00eatre \u00e9ligible \u00e0 un retour, votre article doit \u00eatre inutilis\u00e9 et dans le m\u00eame \u00e9tat que vous l\u2019avez re\u00e7u. Il doit \u00e9galement  [&#8230;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"jetpack_post_was_ever_published":false,"footnotes":""},"class_list":["post-23137","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Politique de retour et de remboursement - Ovo Vacuum<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/myovo.net\/refund_returns\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politique de retour et de remboursement - Ovo Vacuum\" \/>\n<meta property=\"og:description\" content=\"Aper\u00e7u Notre politique de remboursement et de retour est valable 30 jours. 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